Return Policy

Thank you for joining Satellites crew with us. We strive to provide high quality products and exceptional customer service. Please carefully review our return policy below before making a purchase.

1. There are no returns or exchanges. Because our products are made to order, we cannot offer exchanges after purchases have been made. Once an order is placed and payment is processed, it cannot be exchanged or returned. Instead, we can only offer a full refund on your purchase and a discount on your next purchase.

 

2. Product quality guarantee: We take pride in the quality of our products. If you receive an item that is defective or damaged, please contact our customer support within 14 days of receiving the order. We will investigate the issue and, if deemed necessary, provide you with a full refund.

 

3. Full refund and discount on next purchase: In the rare event that you encounter a significant issue with your purchase, we want to ensure your satisfaction. If your order qualifies for a refund, we will process it promptly. Additionally, as a gesture of goodwill, we will provide you with a 20% discount on your next purchase as a token of appreciation for your continued support.

 

How to request a refund: To request a refund for a qualifying order, please reach out to our customer support team via email at satellites.stllts@gmail.com. Please provide your order number and details, a clear description of the issue, and any relevant supporting evidence such as photos.